Refund policy

At avelyra, every piece is made to be loved for a long time. If something isn't quite right, we're here to make it simple. This policy explains how returns, refunds and exchanges work.

Return Window

You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible, your item must be:

  • In the same condition you received it — unworn and unused

  • With tags still attached and in its original packaging

  • Accompanied by your receipt or proof of purchase

How to Start a Return

To start a return, contact us at support@avelyrajewellery.com. Once your return is approved, we'll send you the return address along with instructions on how and where to send your package. Items sent back without first requesting a return cannot be accepted.

Return Shipping

Return shipping is arranged and paid by you, unless the item is defective, damaged, or incorrect — in which case we cover the cost (see Damaged or Incorrect Orders). We recommend a tracked service, as we can't be responsible for items lost on their way back to us.

Condition of Returned Items

Every return is inspected on arrival. Pieces that show signs of wear, damage, alteration, or that are missing their tags or original packaging may be refused or qualify for a partial refund only.

Non-Returnable Items

For hygiene reasons, the following cannot be returned or exchanged unless they arrive faulty:

  • Pierced earrings

  • Sale items

  • Gift cards

This does not affect your rights if an item is faulty, damaged, or incorrect.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us within 14 days of delivery with your order number and a photo. We'll evaluate the issue and make it right with a free replacement or full refund, including any return shipping costs.

European Union 14-Day Cooling-Off Period

If your order is shipped within the European Union, you have the right to cancel or return it within 14 days, for any reason and without justification. As above, the item must be in the same condition you received it — unworn and unused, with tags and original packaging — along with your receipt or proof of purchase. This right is in addition to our 30-day return window.

Refund Process

Once we've received and inspected your return, we'll let you know whether it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please remember it can take extra time for your bank or card provider to process and post the refund. 

Exchanges

The fastest way to get what you want is to return your original item and, once the return is accepted, place a separate order for the new piece.