Shipping policy
Every avelyra piece is handmade with care, then packed and sent to you with just as much love. Here's everything you need to know about how and when your order arrives.
Where We Ship
We currently deliver to: Denmark, France, Germany, Italy, Netherlands, Poland, Portugal, and Spain.
Processing Time
Because our pieces are handmade in small batches, please allow 1–2 business days for us to prepare and dispatch your order. Orders placed on weekends or public holidays are processed the next business day. You'll receive a confirmation email with tracking as soon as your order is on its way.
Delivery Times
Once dispatched, estimated delivery to all our destinations is 5–10 business days. Delivery times are estimates, not guarantees, and may vary during busy periods or due to carrier delays outside our control.
Shipping Costs
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Free delivery on all orders over €49.
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For orders under €49, a flat shipping fee of €5.00 is applied and shown at checkout.
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All prices and shipping fees include applicable VAT.
Customs & Duties
As we ship only within the European Union, no customs charges or import duties apply to your order.
Order Tracking
Once your order ships, we'll email you a tracking link so you can follow its journey. Please allow a little time for tracking to update after dispatch.
Wrong or Incomplete Addresses
Please double-check your shipping details at checkout. We can't be responsible for orders delayed or lost due to an incorrect or incomplete address. If a parcel is returned to us as undeliverable, we'll contact you to arrange re-delivery; any additional postage will be quoted to you first.
Delayed, Lost, or Damaged Parcels
If your order hasn't arrived within the estimated time, please contact us and we'll help track it down. If your item arrives damaged or faulty, contact us within 14 days of delivery with a photo and your order number, and we'll make it right — see our Return & Refund Policy for details.